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Aesthetic Medical

Restorative Injectables

Taylor and her crew do things differently. They knew their numbers. They cracked the code on loyalty. Their team is loyal and high-achieving. So what did they need help with? Everything else.

Industry

Industry

Aesthetic Medical
Aesthetic Medical
Aesthetic Medical

Headquarters

Headquarters

Oklahoma & Denver
Oklahoma & Denver
Oklahoma & Denver

Team Members

Team Members

Steve Lee, Opie Opfer, Michelle Luk, Om Arya
Steve Lee, Opie Opfer, Michelle Luk, Om Arya
Steve Lee, Opie Opfer, Michelle Luk, Om Arya

My Role

My Role

UX Designer
UX Designer
UX Designer

The Client

Taylor Campbell and her teams in Oklahoma City and Denver are no stranger to medical aesthetics. As a nurse, injector, and entrepreneur, Taylor's savvy business techniques and injection skill have created a profitable business, but she didn't have the resources to take her business to the level she dreamed of.

The Challenge

Restorative Injectables' team excelled at in-practice sales, but faced challenges bringing in new customers. The e-commerce site was not making many sales, nor was it helping build trust or leads for the practice. As a growing company with multiple locations, the digital ecosystem had to be fixed.

Our Approach

Set standards, simplify complexity, and call to action.

Since the team excelled at the in-practice experience, our focus was on the digital ecosystem—developing a totally reimagined website with a strong focus on CTAs, polishing and humanizing the brand with confident contrast yet soft accents, and helping build top and middle funnel processes to convert online sales and leads.

ReBrand

Our team rebuilt every online brand touchpoint from wireframes up to create an action-oriented experience for users. Throughout the website, you'll find constant CTA buttons and interactive modules that lead toward booking a treatment. In addition to the website, we helped pioneer a new unbranded social community to create a lead nurturing campaign for local prospects.

ReForm

A key component of Restorative Injectables's loyalty plan is treatment discoverability. ReForm allows patients to dial down into their particular skin needs to better understand what might work for their skin color, age, goal, budget, and life event schedule. Not to mention it could make consults and intake around 60% faster—saving valuable time for patients and injectors alike.

$185

Savings per Lead

Savings per Lead

25%

Reduction in Cost per Lead

Reduction in Cost per Lead

10+

Leads Form Filled in First 2 Weeks

Leads Form Filled in First 2 Weeks

Process

Process

Process

01

Research & Analysis

We conducted extensive research to gain insights into Omnisafe's operational workflows, user needs, and industry standards. This involved analyzing existing systems, conducting user interviews, and collaborating with internal teams.

02

Information Architecture

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

03

Wireframing & Prototyping

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

04

Usability Testing

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

05

Visual Design & Style Guide

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

01

Research & Analysis

We conducted extensive research to gain insights into Omnisafe's operational workflows, user needs, and industry standards. This involved analyzing existing systems, conducting user interviews, and collaborating with internal teams.

02

Information Architecture

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

03

Wireframing & Prototyping

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

04

Usability Testing

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

05

Visual Design & Style Guide

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

01

Research & Analysis

We conducted extensive research to gain insights into Omnisafe's operational workflows, user needs, and industry standards. This involved analyzing existing systems, conducting user interviews, and collaborating with internal teams.

02

Information Architecture

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

03

Wireframing & Prototyping

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

04

Usability Testing

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

05

Visual Design & Style Guide

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

01

Research & Analysis

We conducted extensive research to gain insights into Omnisafe's operational workflows, user needs, and industry standards. This involved analyzing existing systems, conducting user interviews, and collaborating with internal teams.

02

Information Architecture

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

03

Wireframing & Prototyping

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

04

Usability Testing

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

05

Visual Design & Style Guide

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

Trusted by Professionals

Trusted by Professionals

While most of my client reviews are NDA-protected (because, you know, top-secret agency white label stuff), I managed to sneak in a few favorites from my previous partners.

  • Om’s work at Revance X was genuinely noteworthy. He thrives in teamwork and conveying ideas efficiently, promoting a harmonious atmosphere in the workplace. Om’s aptitude for resolving issues and his speediness in hitting deadlines render him a precious resource for any group.

    Steve Lee

    VP Design, Revance X

  • Om is an amazing professional who works with passion and purpose, very diligent and insightful. His productivity is unmatched, so is his keen ability to create. Always bringing new perspectives and insights to the table, he is more than just a UX designer. Thanks, Om!

    DeAngelo Smith

    Founder, Driven

  • Brilliant designer produces excellent flow, UI/UX, attractive pages. Very easy to work with. His exceptional design skills, particularly in blending UX/UI design with animation, significantly enhanced our products.

    Brent Markus

    Founder, Instant Hedge

  • Working with Om at Revance X revealed his exceptional talent, attention to detail, and remarkable speed. His proactive approach, thirst for feedback, and dedication to growth were truly impressive. Beyond work hours, he delved into UX/UI, showcasing a commitment to growth.

    Michelle Luk

    Senior Project Manager, Amazon

  • Om is a very professional designer. He is passionate about his work and he produces amazing looking websites and mobile apps. He really understands what his customers want and he understands how to make the end product look great whilst being user-friendly.

    Tawfeek Qarawi

    Manager, Pencil Agency

Transform your ideas into digital realities

If you have a project in mind and you think I might be a good fit then let's learn more about your business!

Om Arya © 2024. Designed with ☺︎

Transform your ideas into digital realities

If you have a project in mind and you think I might be a good fit then let's learn more about your business!

Om Arya © 2024. Designed with ☺︎

Transform your ideas into digital realities

If you have a project in mind and you think I might be a good fit then let's learn more about your business!

Om Arya © 2024. Designed with ☺︎